ServiceNow Platform Owner

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a leading insurance broker and risk-management firm that provides property & casualty, employee benefits, reinsurance, claims assistance, underwriting, and industry-specific risk solutions. The company offers consulting and customized services across sectors such as healthcare, energy, transportation, real estate & hospitality, public entities, and more, and is ranked among the largest insurance brokers in the U. S. (noted as the #4 largest U. S. broker and the largest privately owned broker). Alliant emphasizes risk management, benefits consulting, disaster response, and specialty solutions for commercial clients.

📋 Description

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy • Own the platform roadmap from discovery through go-live and optimization • Direct delivery teams on complex, multi-module implementations across ITSM, CSM, HRSD, GRC, FSO, and other modules • Engage executives, IT leaders, and business stakeholders to define platform vision, outcomes, and change management • Serve as trusted technical advisor on ServiceNow strategy and organizational impact • Define scalable, secure, and maintainable architectures for modules, integrations, and custom applications • Design platform architectures, data models, integration patterns, and data governance frameworks • Translate business requirements into ServiceNow solution designs and detailed user stories • Review technical designs, data models, and integration patterns for quality and compliance • Lead scope management, risk mitigation, and escalation resolution • Coordinate delivery across internal teams, implementation partners, developers, and systems integrators • Assess ServiceNow instances for CMDB/CSDM health, configuration debt, data governance, and upgrade readiness • Recommend remediation and optimization strategies • Participate in or lead governance boards, steering committees, and strategy forums • Develop proof-of-concept demonstrations, technical specifications, and business cases quantifying platform value • Coach and mentor junior architects, functional leads, and delivery teams

🎯 Requirements

• Bachelor's degree in computer technology or equivalent combination of education and experience • Eight (8) or more years of experience in ServiceNow platform expertise, preferably in solution architecture, implementation, and delivery • Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines, including ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent • ServiceNow Certified Technical Architect (CTA) • Certified Master Architect (CMA) • Enterprise Architecture Certification • Strong experience with ServiceNow FSO, SAM, TPRM, SPM, or AI modules • Strong knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling • Strong written communication and ability to develop business cases, technical specifications, executive summaries, and board presentations • Ability to manage delivery teams of 5–50 people across functional and technical disciplines • Ability to use Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization • Experience leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization • Consulting or systems integrator background advising clients on platform strategy • Experience with published thought leadership on ServiceNow implementation or digital transformation • Knowledge of commercial business functions and workflows supported by ServiceNow • Knowledge of Bravium and the governance platform • Knowledge of multi-divisional or multi-geography operating models and ServiceNow scaling