Client Delivery Manager

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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👻 Ghost score 11%

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Abacus Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Abacus Insights is a leader in health plan data solutions that empowers healthcare payers by providing usable and interoperable data. The company offers a comprehensive suite of data solutions designed to address complex government mandates and improve payer readiness. Abacus Insights' platform is capable of consolidating and normalizing diverse data sources into comprehensive patient records, ensuring data accuracy, and facilitating timely data updates. Their solutions support multiple use cases, including risk adjustment, clinical data exchange, cost management, and performance reporting. With a focus on technology and healthcare, Abacus Insights helps payers manage costs and improve member experiences through enhanced data management capabilities.

📋 Description

• Act as the primary delivery owner for 1 to 2 assigned clients across the full solution-delivery lifecycle • Identify opportunities to create value beyond the contract and strengthen client partnerships • Align scope, timelines, risks, capacity, and resource planning across Implementation PMs, CSDs, Solutions, Product, and Engineering • Ensure compliance with delivery stage gates, SOWs, change requests, and governance • Use automation and GenAI tools to streamline reporting and improve transparency • Drive delivery execution, unblock teams, escalate proactively, and ensure commitments are met • Govern account-level delivery artifacts, including schedules, RAID logs, and delivery management plans • Lead client governance, risk and issue reviews, and status meetings • Manage delivery-related escalations and represent Abacus in delivery forums • Lead client conversations, clarify priorities and use cases, and translate them into delivery expectations • Champion client feedback loops to improve satisfaction and retention • Coordinate with offshore Implementation PMs on project management and day-to-day execution • Align internal teams with client objectives and value metrics • Partner with CSDs on commercial strategy and client engagement monitoring • Deliver products and services with high quality, meet milestones on time, and avoid surprise escalations

🎯 Requirements

• 10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or healthcare technology environments • Strong ownership, curiosity, client empathy, emotional intelligence, critical thinking, problem-solving, negotiation, conflict resolution, and escalation management skills • Comfortable working in a fast-paced, growth-stage environment with evolving priorities • Exceptional verbal, written, and presentation skills • Strong technical aptitude for engaging with engineering, product, and client teams on solution design, delivery, and troubleshooting • Advanced proficiency with Smartsheet and project management using Waterfall methodology • Experience coordinating onshore/offshore delivery models and managing resource allocation across global teams • Bachelor’s degree or higher in a relevant field (Business, Technology, Healthcare, or related discipline) • 2+ years of healthcare industry experience • Ability to work flexible US hours to meet client needs across different time zones

🏖️ Benefits

• Unlimited paid time off • Work from anywhere • Comprehensive health coverage with multiple plan options • Equity for every employee • Growth-focused environment and development opportunities • Home office setup allowance • Monthly cell phone allowance • Eligibility for performance bonuses • Equity grants

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