Director – CARET Private Cloud

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🏄 California – Remote

🏄 California – Remote

💵 $180k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 51 days.

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AbacusNext

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.

📋 Description

• Own and lead CARET Private Cloud, including strategy, go-to-market, operations, and P&L • Lead a vertically focused managed service provider serving legal and accounting firms across North America • Turn the existing customer base into a scaled, growing managed services platform • Lead the CARET Private Cloud team across cloud and infrastructure engineering, network operations and support, customer implementation, and customer success • Build sales, marketing, and customer success capabilities • Own revenue, gross margin, cost to serve, EBITDA, and the annual operating plan • Build and execute the multi-year business strategy and managed services platform roadmap • Establish per-user economics and pricing discipline across hosting, storage, Microsoft 365, and managed services • Evaluate and phase hosting architecture modernization, including potential migration toward Azure • Report performance, risks, and investment priorities to executive leadership and the board • Build and lead go-to-market, including sales, marketing, and customer success • Define positioning, packaging, and pricing for managed workspace offerings • Drive cross-sell, expansion, new-logo acquisition, partner/channel motions, and qualified pipeline • Partner with CARET Legal sales and migration teams during customer migrations • Own retention, churn, account management, renewals, offboarding, and customer transition workflows • Lead a 24/7 managed services operation covering infrastructure engineering, network operations, implementation, and support • Drive service quality, uptime, security, compliance, automation, and self-service initiatives • Manage Microsoft, datacenter, technology, and outsourced service partners • Oversee licensing, partner status, certifications, hardware lifecycle, capacity planning, and datacenter lease strategy • Lead, coach, develop, hire, and retain the full multidisciplinary team • Set goals, accountabilities, and performance metrics across functions • Collaborate with Product, Finance, Sales, Customer Success, and Engineering • Represent CARET Private Cloud with customers, partners, and at industry events

🎯 Requirements

• 10+ years of experience in managed services, cloud services, or IT infrastructure, including senior leadership of an MSP or a managed services business unit • Demonstrated P&L ownership with a track record of growing recurring revenue, improving margins, and managing retention • Deep experience on the Microsoft and Azure technology stack, including Azure Virtual Desktop or Windows 365, Microsoft 365, Entra ID, and the Microsoft CSP program • Experience owning both revenue growth and service delivery, unifying sales, delivery, and customer success under one operating model • Proven ability to build and scale a go-to-market engine, including selling managed services and cross-selling security and managed IT • Strong operational background in service delivery, including NOC and help desk operations, security, backup and disaster recovery, and compliance frameworks such as SOC 2 or HIPAA • Experience managing vendors, outsourced support partners, and licensing economics • Proven track record leading and developing multi-disciplinary teams, including managers of managers, and building new functions from the ground up • Excellent executive communication and ability to present performance and strategy to a board or senior leadership team • Bachelor's degree or equivalent experience • Preferred: experience serving legal, accounting, or other regulated professional services firms • Preferred: experience leading an MSP through acquisition, integration, carve-out, or turnaround • Preferred: background migrating customers from private cloud or hosted environments to Azure or SaaS platforms • Preferred: Microsoft partner certifications or experience managing Microsoft partner status, such as Solutions Partner designations • Preferred: familiarity with PSA, RMM, and automation tooling used to run managed services at scale • Remote within the United States

🏖️ Benefits

• Flexible PTO • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage • Flexible Spending Account • Health Savings Account • 401(k) match • Potential for bonuses based on company performance • Potential for merit increases based on performance • Periodic travel to customers, partners, and CARET offices

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