Enterprise Accounts Director

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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Updater

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

📦 Logistics

💼 Consulting

✈️ Travel

💰 $215M Debt Financing on 2022-05

Logistics • Consulting • Travel

Updater is a company that provides a comprehensive suite of tools and services to streamline the moving process for individuals and businesses. Their platform helps users organize their move by setting reminders, accessing checklists, and securing necessary services like internet, TV, utilities, and insurance. Updater collaborates with moving companies, real estate agents, and multifamily property managers to ensure a seamless experience for users. They offer a unique marketplace for moving-related products and services, enabling businesses to integrate Updater's tools to enhance their offering. Updater aims to reduce the stress associated with moving and make the process as smooth as possible.

📋 Description

• Own a focused portfolio of large, complex enterprise accounts • Develop account strategies driving long-term health, performance, retention, and growth • Understand customers’ business models, technical environments, strategic priorities, organizational dynamics, and success metrics • Build trusted relationships with operators, technical stakeholders, senior executives, and decision-makers • Partner with Sales in late-stage conversations and create continuity through launch • Partner with cross-functional teams through implementation and transition accounts into strategic account management • Serve as the primary business owner post-launch, aligning internal teams and driving initiatives, escalations, and decisions • Identify and develop expansion opportunities across products, use cases, business units, and customer experiences • Build business cases for expansion using customer needs and performance data • Lead strategic commercial conversations around expansion, pricing, and relationship changes • Develop strategies to address underperformance and relationship risk • Understand Updater’s products, APIs, integrations, data flows, and customer workflows • Translate technical capabilities and constraints into business implications • Drive complex partnership initiatives across Product, Engineering, Professional Services, Sales, and other teams • Bring customer insights into internal decision-making while balancing customer needs with Updater’s priorities

🎯 Requirements

• 8–10+ years of experience across enterprise account management, strategic partnerships, enterprise sales, customer success, consulting, or a related commercially focused role • Meaningful experience owning large, complex enterprise relationships involving software, APIs, integrations, embedded products, or other technically complex partnerships • Demonstrated ability to develop strategic account plans that improve customer outcomes and create commercial growth • Experience building relationships with and influencing senior executives and decision-makers • Experience identifying expansion opportunities, developing business cases, navigating objections, and advancing complex commercial conversations • Ability to take initiative, operate autonomously, and drive cross-functional work across Product, Engineering, Professional Services, Sales, and other teams • Strong executive communication and presentation skills, with the ability to synthesize complex information and make clear, persuasive recommendations • Entrepreneurial, startup mentality with willingness to take ownership and thrive in a fast-paced, evolving environment • Experience in telecommunications, utilities, real estate, financial services, marketplaces, or other complex enterprise ecosystems is a plus • Familiarity with AI tools for analysis, workflow automation, or account management is a plus

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible PTO • 13 paid company holidays annually • Updater Stock Options • 401(k) with employer match • Wellbeing Subsidy • One Medical membership • Virtual on-demand healthcare through Teladoc and Talkspace • Flexible spending account (FSA) • Health savings account (HSA) • Supplemental Short & Long Term Disability Insurance • Supplemental Life Insurance • Paid Parental Leave

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