Director, Payments

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $170k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AbacusNext

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.

📋 Description

• Own and scale the go-to-market strategy, operating model, and revenue performance for CARET Pay • Own the payments operating model and P&L • Establish weekly boarding and activation reviews, monthly cross-functional business reviews, and quarterly executive updates • Own end-to-end payments performance, including net revenue, processed volume, net spread, merchant activation, and merchant retention • Establish accountability, SOPs, and rules of engagement across Sales, Payments, Implementation, Training, and Customer Success • Own merchant boarding for new-logo and migration deals • Reduce merchant application friction and improve underwriting-stipulation resolution • Qualify payments fit at point of sale and ensure payments sellers engage prospects during the LPM sale • Develop account-level strategies for complex customers with Sales, CSMs, and Migration • Drive adoption of invoicing and accounting workflows within practice management products • Segment the installed base, build named-account plays, and provide concierge onboarding for major activation opportunities • Establish 30- and 60-day post-go-live transaction follow-ups • Build the processor-switching toolkit with Marketing and test switching incentives with Finance • Diagnose processor reversion causes and prioritize product improvements with Product and Engineering • Partner with Sales and GTM leadership on the broader B2B commercial strategy • Lead, coach, and grow the payments team • Design payments quotas, compensation plans, and referral incentives with Sales leadership and Finance • Define and monitor payments metrics and build CRM and BI reporting • Own pricing, fee schedules, promotional economics, and ACH-versus-card mix with Finance • Protect existing revenue by monitoring merchant concentration, volume declines, and processor shifts • Manage payment-processing and payment-facilitator partner relationships • Partner with Legal, Finance, Risk, and Compliance on agreements, payment structures, and commercial terms • Stay current on card network rules, PCI obligations, ACH requirements, and trust-account handling rules

🎯 Requirements

• 10+ years of experience in B2B payments, fintech, or SaaS • At least 3 years leading a payments function or a cross functional payments go to market motion • Experience owning or leading integrated or embedded payments within a software/SaaS environment • Experience across the full lifecycle from onboarding and migration through ongoing performance • Proven ability to work cross functionally with Sales, Customer Success, Product, Engineering, Operations, Finance, and Legal • Strong hands-on operating ability and strategic vision • Excellent analytical skills, including customer segmentation, cohort, and unit economics analysis • Strong commercial judgment and executive presence • Ability to influence without direct authority • Experience presenting to customers and the executive team • Track record of improving merchant boarding, activation, or attach quality in an embedded payments business • Experience winning volume away from incumbent processors • Working knowledge of interchange, ACH versus card, net spread, pricing, and promotional structures • Experience hiring, coaching, and managing a small team of sellers and operators • B2B experience is essential • Preferred: Experience leading payments for a B2B SaaS or vertical software company • Preferred: Experience leading customer migrations between payment providers or payment infrastructure • Preferred: Experience managing a payment facilitator or processor relationship • Preferred: Familiarity with law firm billing, trust/IOLTA, and multi-trust account requirements • Preferred: Fluency with Salesforce, BI dashboards, in-app engagement tooling, conversation intelligence, and implementation platforms

🏖️ Benefits

• Flexible PTO • Medical, Dental, Vision, Paid Sick Days, and Supplemental Coverage • Health Savings Account • 401(k) match