Patient Access Supervisor

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Abax Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Abax Health on 2022-08

Healthcare • SaaS • B2B

Abax Health is a healthcare technology and services company focused on improving the front end of the revenue cycle for health systems. It combines AI-powered software (AbaxOne) with full-service patient access outsourcing (Abax360), referral data mining and automated/human-enabled patient engagement (AbaxInsight), and patient access support services to reduce unscheduled referrals, streamline scheduling, financial clearance, and contact center operations. Abax Health aims to recover lost revenue, reduce denials, improve patient experience, and ease staff burnout by integrating scheduling, contact center, and financial clearance workflows and providing managed staffing and analytics.

📋 Description

• Perform patient registration, insurance verification, appointment scheduling, prior authorization, and front desk activities as needed • Fill in for team members during volume spikes, absences, or coverage gaps • Manage and resolve escalated patient access, insurance, authorization, and scheduling issues • Serve as an operational expert on patient access workflows, payer requirements, and client and facility expectations • Optimize access workflows and ensure patient accounts are processed accurately • Directly supervise Patient Access Concierges and Team Leads across two hospital facilities • Provide mentoring, training, coaching, and performance feedback • Partner with leadership and Human Resources on performance concerns and corrective action • Delegate daily tasks and monitor time off, timekeeping, and schedule adherence • Oversee daily patient access operations, work queues, productivity, quality, and service metrics • Liaise with medical staff, facility leadership, provider offices, clients, and other personnel • Communicate process, client, payer, and departmental updates to team members • Escalate operational risks and resource needs with recommended solutions • Participate in strategic planning • Complete daily and monthly productivity, quality, service, performance, and metric reports • Use data analytics to assess episode of care and team performance, identify trends, and drive improvements • Lead or support initiatives improving quality, efficiency, and patient experience • Enforce policies, procedures, work rules, HIPAA, No Surprises Act requirements, client requirements, payer guidelines, and organizational policies • Support development and maintenance of standard operating procedures and train staff • Maintain complete, accurate, and timely documentation • Meet or exceed productivity, quality, attendance, and service expectations • Provide positive customer service and demonstrate professionalism, accountability, and sound judgment • Initiate and complete projects and special requests with minimal oversight • Adapt to changing operational priorities, client needs, payer requirements, and healthcare regulations • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • 4+ years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprises Act, Scheduling, or Revenue Cycle Management experience required • 1+ years of leadership experience in a facility environment required • Prior knowledge, skills, and experience working in a contact center and leading a contact center team required • Demonstrated ability to manage staff handling a high volume of customer inquiries • Advanced knowledge of patient registration, insurance verification, prior authorizations, appointment scheduling, and related operational processes • Strong understanding of commercial insurance, Medicare, Medicaid, managed care plans, and payer authorization requirements • Experience using electronic medical record (EMR) systems such as Epic or Cerner preferred • Experience using data analytics to assess episode of care and team performance • Excellent verbal and written communication skills, customer service, and conflict resolution skills • Strong analytical and problem solving abilities • Proficiency with Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) and familiarity with web based systems and healthcare applications required • Ability to work cooperatively and effectively with others • Ability to initiate and follow through on projects, prioritize competing responsibilities, and work independently with minimal supervision • Strong attention to detail and accuracy • Ability to meet operational needs and special requests in a fast paced remote environment • Reliable high speed internet • Private, quiet, and focused workspace protecting patient confidentiality • Occasional availability outside scheduled hours may be required based on business needs

🏖️ Benefits

• Employer sponsored Medical, Dental & Vision • HSA Employer Contributions • Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans • Flexible Time Off Plan • Paid Holidays • Employee Referral Bonus • Remote work arrangement • Reliable high speed internet and a private, quiet, and focused workspace