Field Service Operations Manager – Data Center Division

🔥 0 minutes ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $119k - $190.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Run day-to-day service activities for the Data Center Services Center of Excellence in the Electrification Services division for the United States • Ensure service activities consistently exceed customer expectations • Maintain accountability for day-to-day execution within the Data Center Service segment • Develop the surge team for the Data Center segment and overall Field Services organization • Improve service availability, quality, and customer experience across field service operations • Develop, implement, and review field service strategy aligned with global business objectives • Drive customer focus, urgency, and care in service interactions to support retention • Drive continuous improvement, first-time-right execution, and KPI-based performance management • Identify on-site opportunities to enhance customer operations and communicate them to account teams • Lead operational excellence, risk management, and end-to-end service delivery • Manage resource planning, workload balancing, and compliance with HSE standards and ABB Way requirements • Oversee Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices • Provide leadership, coaching, and development for Field Service Engineers/Technicians • Collaborate across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement • Report to the Director, Data Center Services Center of Excellence

🎯 Requirements

• A Bachelor’s Degree in Engineering or Business or commensurate experience • Sound knowledge of Data Center Start-up and Commissioning strategies • Knowledge of field service personnel development and the electrical industry within the Data Center market • Knowledge of MS suite of products including MS Project • Knowledge of Google suite of products: Sheets, Docs, Drive, and Slides • Knowledge of SAP • Knowledge of project issue resolution software such as BIM, Compass, CxAlloy, and Procore • Ability to interpret and work from engineering drawings and technical specifications • Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc. • Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations • Strong leadership, clear communication, teamwork, and a proven customer-focused mindset • Willing to travel up to 50% of time • Candidates must already have work authorization permitting them to work for ABB in the US

🏖️ Benefits

• Short-term incentive plan/annual bonus • Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to buy up to 66 2/3% of pay • Supplemental benefits: accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation under a permissive time away policy for salaried exempt positions • Continuous learning and support tailored to career goals