Customer Support Specialist II

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Support healthcare providers and patients within the Customer Care Center • Provide responsive, professional service via phone, voicemail, and email • Partner with teams throughout the Customer Care Center • Manage inbound and outbound customer contacts from providers, sales teams, and other internal customers • Investigate and resolve questions, service issues, and customer complaints • Identify and escalate high-priority concerns when appropriate • Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives • Document new procedures and opportunities for improvement • Deliver accurate, professional service while meeting attendance and schedule expectations • Complete required training and assessments • Comply with Quality Management System policies and company standards • Support special initiatives and help improve processes that strengthen customer experience and support sales strategies

🎯 Requirements

• High School Diploma or General Education Degree (GED) • Three (3) or more years of customer service experience • Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience • Strong verbal and written communication, problem-solving, organizational, and interpersonal skills • Ability to work effectively across teams and adapt to changing priorities • Ability to work independently and maintain schedule adherence • Ability to use a computer and telephone simultaneously in a customer support environment • Must be 18 years of age or older • Authorization to work in the United States without sponsorship • Experience working in an inbound/outbound contact center within the healthcare industry (preferred) • Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment (preferred)

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit—an affordable and convenient path to getting a bachelor's degree • Recognition as a great place to work in dozens of countries worldwide • Equal Opportunity Employer