Associate Director – Field Care Model Operations

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $141.5k - $268.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Serve as the senior field resource for care model implementation, supporting FRMs and customers through launch and ongoing feature rollouts • Serve as an escalation point for care model and patient services issues arising in the field • Conduct regular field visits alongside FRMs to observe execution, identify friction points, and provide real-time problem-solving support • Monitor consistency of care model execution across regions; surface patterns and flag gaps to leadership with recommended solutions • Advise field teams on patient services offerings so FRMs can accurately represent program features to HCPs and their staff • Develop working knowledge of IRA provisions relevant to Botox, including program design, Medicare dynamics, and formulary implications • Partner with Market Access, Training, and Commercial teams to translate IRA policy changes into field guidance, FAQs, and objection-handling tools • Track emerging IRA implementation signals from the field and share intelligence informing national strategy and messaging adjustments • Design and lead training initiatives for FRMs on care model features and patient services programs • Provide senior-level coaching and guidance to FRMs • Partner with HUB, Training, Market Access, and Patient Services colleagues to advance care model goals and resolve systemic operational barriers • Influence outcomes across matrixed teams without direct authority

🎯 Requirements

• 7+ years of experience in patient services, care model support, field reimbursement, or a closely related function within the pharmaceutical or biotech industry • Demonstrated ability to operate effectively at a senior level in a matrixed, cross-functional environment • Direct experience working alongside or within field-based teams • Comfort operating in an unstructured, high-travel environment • Strong working knowledge of patient support programs, HUB services, specialty pharmacy operations, and access and reimbursement dynamics • Familiarity with Medicare and the implications of the Inflation Reduction Act (IRA) on brand and patient services strategy • Demonstrated ability to triage and resolve complex operational issues under time pressure, with strong follow-through • Excellent communication and facilitation skills • Ability to translate complex policy or process content into clear, actionable guidance for field teams • Comfortable influencing without authority across a matrixed organization • Ability and willingness to travel 60–75%, including regular regional field visits and periodic national meetings • Preferred: Experience supporting a care model launch or major patient services program transition • Preferred: Familiarity with IRA implementation timelines and Medicare negotiation mechanics as they apply to specialty brands • Preferred: Prior experience in a field training or field enablement role • Preferred: Background working within or alongside a franchise or brand team structure

🏖️ Benefits

• Paid time off (vacation, holidays, sick) • Medical insurance • Dental insurance • Vision insurance • 401(k) • Eligibility to participate in long-term incentive programs

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