Patient Care Coordinator I

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Provide high-volume call center support and best-in-class customer service to patients and healthcare providers • Educate patients on the enrollment process • Handle status inquiries and schedule deliveries • Use the core CRM system to manage workload, perform activities, and route work to team members • Provide subject matter expertise on program requirements • Serve as the initial point of contact for patients and healthcare providers • Guide callers through the refill process and determine inquiry resolution • Ensure correct information is provided or direct calls to the appropriate team member • Document all communications received from calls • Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, or adverse drug events • Identify potential adverse events for pharmacovigilance reporting to support FDA compliance • Meet performance standards aligned with predefined metrics • Complete all required training, including soft skills certification and program overviews

🎯 Requirements

• Must be based in Illinois or Wisconsin • High School Diploma or GED required • Associate or College Degree preferred • Previous experience in a call center environment, healthcare office, corporate setting, healthcare insurance provider, or pharmacy highly desirable • Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings • Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources • Demonstrated organization and problem-solving skills • Comfort with utilizing multiple applications while capturing case information • Proficient with Microsoft Office Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint • Professional communication skills and courteous attitude toward customers and fellow employees • Critical thinking and analytical skills; ability to work with minimal supervision • Strong verbal and written communication, customer service, and interpersonal skills • Ability to take appropriate action in a stressful environment

🏖️ Benefits

• Paid time off (vacation, holidays, sick) • Medical, dental, and vision insurance • 401(k) • Short-term incentive programs • Comprehensive benefits package