Patient Care Coordinator

🔥 21 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Support patient retention and ongoing patient service communications • Place medication orders and coordinate chronic disease-state medications for home administration • Serve as a liaison among Regional Care Coordinators, patients, physician offices, referral sources, Intake, Pharmacy, and Reimbursement departments • Monitor patient services affecting quality, safety of care, and retention • Coordinate with reimbursement and pharmacy to ensure proper medication orders, timely delivery, care, and follow-through • Use phone, computer, and other communication devices, including assisting during patient emergencies when needed • Maintain accurate and timely patient records and notes in CPR+ • Receive and input patient referrals • Attend consumer group events and support sales-team physician visits or local/regional events as requested • Participate in biweekly specialty sales update calls • Maintain ongoing and minimum monthly patient contact • Generate new and refill patient orders • Provide delivery service when necessary and approved • Assist with alternative reimbursement-resource searches • Collect updated patient information, including statistics, allergies, health issues, and insurance changes • Track and confirm deliveries, obtain signatures, and document deliveries • Resolve delivery issues and support medication recalls • Improve processes and service quality • Communicate regularly with the direct supervisor • Comply with company policies, safety requirements, and HIPAA compliance standards

🎯 Requirements

• HS diploma or GED required • Minimum of two (2) years of experience in a high-volume call center environment required • High-level computer and internet skills, including Microsoft Office Suite • College degree preferred, but not required • Bilingual skills are a plus, but not required • Health promotion/maintenance experience preferred, but not required • Excellent understanding of hemophilia, immune deficiency, IG-treated chronic disease states, and similar chronic disorders • Understanding of IG and hemophilia treatments and infusion administration methods • 3–5 years’ experience in the chronic disease/disorder community preferred • Strong customer service, interpersonal, organizational, verbal, and written communication skills • Proficiency in programs necessary to execute the position • Ability to comply with legal, ethical, compliance, HIPAA, and company policies • Ability to occasionally stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds • Ability to work in a fast-paced environment, prioritize competing demands, manage multiple tasks, and seek guidance when appropriate

🏖️ Benefits

• Reasonable accommodations during the application or interview process • Annual required legal and ethical compliance training