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Attorney Performance Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

đź’µ $15 / hour

⏰ Full Time

🟡 Mid-level

đźź  Senior

🧑‍💼 Attorney / Lawyer

🦅 H1B Visa Sponsor

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Logo of ABC Legal Services

ABC Legal Services

201 - 500 employees

⚖️ Legal

🤝 B2B

đź“‹ Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

đź“‹ Description

• Review attorney hearing reports for accuracy and completeness • Identify and resolve discrepancies before publication • Handle attorney performance issues including Failure to Appears, complaints, and sanctions • Handle difficult or complicated attorney tickets, issues, or complaints with documentation and resolution • Follow up with clients when issues affect them • Investigate inquiries regarding hearing report results, attorney performance, and attorney history • Manage performance widgets to ensure timely resolution of compliance tasks • Process and manage FTAs and filtered attorneys; identify training needs and remediation using trends and information • Monitor the Learning Management System for attorneys • Assist with attorney services via calls, chats, tickets, and emails • Identify and suggest system and process improvements • Attend weekly team meetings and provide attorney platform training • Perform other duties as assigned

🎯 Requirements

• Ability to plan, multi-task and manage time effectively • Must have excellent verbal and written communication skills • Solid computer skills • Preferred: AI Experience • Preferred: Legal Experience

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance

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