Lead Family Support Educator

🔥 13 hours ago

🏄 California, Colorado, +6 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌾 North Dakota – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $168k - $210k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Acadia Pharmaceuticals Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $287.5M Post-IPO Equity on 2019-09

Healthcare • Pharmaceuticals • Biotechnology

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

📋 Description

• Lead and provide expert field-based leadership to an assigned geographical team of Family Support Educators. • Lead a team of FSEs and ensure successful education on disease state, products, and ongoing therapy management. • Lead strategic and tactical initiatives. • Serve as the primary escalation point for FSE issues and primary contact for Regional Directors, National Sales Director, AIR team, MSL team, and Case Management/Hub leadership. • Lead internal teams across sales, Hub Leadership, and other commercial functions to achieve common goals. • Provide expert insights to training, marketing, advocacy, medical, and leadership stakeholders to develop tools and resources addressing educational gaps and therapy management strategies. • Maintain deep knowledge of disease state, product, and Acadia Customer Support Programs, including Hub-related and Patient Assistance Programs and ambassador speaker programs. • Establish relationships with local, regional, and national advocacy groups. • Identify education messaging needs and develop approved compliant plans, leading cross-functional execution. • Collaborate with the Rare Disease National Director on FSE training and onboarding, Patient Support Services initiatives, FSE team evolution, and performance metrics. • Develop and mentor team members. • Oversee and guide hiring, performance management, promotions, and other personnel actions. • Ensure actions comply with Acadia policies and values.

🎯 Requirements

• Bachelor’s degree and targeting eight (8) years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus. • Minimum of three (3) years of recent leadership experience, including responsibility for leading teams, driving performance, developing talent, and achieving organizational objectives. • Rare Disease, new product launch, Advocacy, Medicaid and Medicare expertise strongly preferred, with a strong background and understanding of the field environment in the healthcare industry. • Equivalent combination of relevant education and applicable job experience may be considered. • Experience leading a team to achieve organizational goals. • Patient-centric mentality with a high degree of emotional intelligence and empathy. • Experience in patient/caregiver education strongly preferred. • Exceptional organizational and time management skills. • Strong understanding of market access landscape, including patient services programs and commercial/government plans. • Demonstrated New Product Launch success. • Strong background and understanding of field environment in healthcare industry. • Rare Disease experience strongly preferred. • Advocacy experience strongly preferred. • Understanding of HIPAA rules and regulations related to patient privacy. • Strong written and verbal communication and presentation skills. • Ability to manage expenses within allocated budgets. • Adaptability and flexibility in an environment of change. • Fast learner able to adjust quickly. • Ability to manage cross-functional communication internally and externally among diverse customers. • Demonstrated history of successful cross-functional collaboration. • Ability to travel up to 70%. • Ability to meet third-party and additional local, state, and federal vaccination requirements for in-person field coaching, customer visits, healthcare office admittance, and medical congresses/conferences.

🏖️ Benefits

• Discretionary bonus and equity awards based on individual and organizational performance • Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13–15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance