Clinical Dispatcher, Full-Time, 2nd Shift

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Perform all CCC Coordinator duties • Manage incoming consultations through CCC consultation lifecycle workflows • Prioritize and assign emergency and non-emergency consultations across multiple service lines • Use approved protocols, workflows, and computer-aided dispatch systems to evaluate situations and take appropriate actions • Test computer, camera, and related communications equipment readiness • Monitor and maintain queues to prioritize and assign consultations in accordance with SLAs • Meet or exceed performance metrics and service excellence standards • Maintain professional interactions with healthcare facilities, physicians, coworkers, and supervisors • Remain on-call or beyond shift end and respond to emergency situations when required • Maintain collaborative relationships across departments • Inform the supervisor of issues or concerns and take corrective action • Foster a positive team spirit and organizational culture • Perform other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong written and oral communication skills • Ability to work effectively across departments • Proficiency with Microsoft Office programs and communication and collaboration tools across various operating systems • Ability to learn software and systems • Excellent phone and customer service skills • High attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting • Availability for a 2nd-shift schedule of 2:45 PM–11:00 PM Eastern Time, Thursday–Monday • Ability to work weekends and holidays as required • Ability to remain on-call, stay after shift end, and respond to emergencies when required • Ability to remain stationary 50% of the time and perform frequent headset use, computer-monitor viewing, and repetitive keyboard/hand movements

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Time Off • Paid Training Schedule