Director, Client Success – Health Plan Partnerships

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $72 - $81 / hour

⏰ Full Time

🔴 Lead

🏆 Customer Success

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AccessHope

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $33M Series B - AccessHope on 2024-04

Healthcare • SaaS • B2B

AccessHope is a healthcare company that connects local treating oncologists and patients with National Cancer Institute-designated comprehensive cancer center (NCI-CCC) subspecialists to expand access to expert cancer knowledge and improve treatment. They provide personalized case reviews, expert recommendations, clinical trial matching and enrollment support, continuing medical education (CME) programs, and employer- and health-plan-facing benefits to optimize oncology care and reduce waste. AccessHope partners with leading cancer centers (e. g. , City of Hope, Dana-Farber, Johns Hopkins, Fred Hutch, Northwestern, Emory, UT Southwestern) and offers services to employers, health plans, consultants, and treating oncologists. The service aims to bring NCI-level expertise to patients regardless of location, improving outcomes and aligning care with evidence-based standards.

📋 Description

• Serves as the primary relationship owner for an assigned portfolio of health plan accounts, holding end-to-end accountability for account health, strategy, and outcomes. • Builds knowledge of clients’ business priorities, goals, definitions of success, and decision-making dynamics, and develops relationships across key stakeholders. • Maintains a point of view on account health using performance data and relationship intelligence, anticipating risks, needs, stakeholder changes, and renewal concerns. • Leads Quarterly and Annual Business Reviews and strategic planning sessions with AccessHope executives. • Owns renewal planning and contract execution for assigned accounts. • Performs quantitative account analysis, interpreting revenue trends and account trajectory to assess risk and inform account planning. • Turns utilization, outcomes, and financial data into clear narratives of account performance and value. • Identifies performance gaps and leads actions to improve utilization, engagement, or client experience. • Serves as escalation point for complex or high-risk client situations and owns communication through resolution. • Leads RFP/RFI responses critical to retaining and growing client business. • Manages Client Success professionals, including hiring, onboarding, performance management, coaching, and development. • Builds team capacity and coverage models for a growing book of business. • Develops the team’s strategic Client Success capabilities. • Coordinates responses to client needs across implementation, clinical, reporting, product, operations, and commercial teams. • Represents AccessHope’s value proposition at client forums, partner events, and industry conferences.

🎯 Requirements

• Bachelor’s degree in business, communications, health related field or similar field of study. • 10 years of experience plus min experience may substitute for minimum education requirement • 10+ years of relevant experience across health care benefits consulting, an employer-facing health care product or solution organization, or a health plan serving large-market commercial organizations, with demonstrated progression into leadership responsibilities. • Demonstrated experience owning executive-level client or partner relationships, including leading business reviews and renewal cycles for complex accounts. • Direct people management experience, including hiring, coaching, and performance management. • Demonstrated experience leading or contributing significantly to competitive RFP/RFI processes. • Must be authorized to work in the U.S. without the need for current or future employer-sponsored work authorization. • Must have reliable internet service to support work from home requirements, daily tasks, and video meetings. • Must be online and available during normal scheduled work hours.

🏖️ Benefits

• Medical, Dental, and Vision Coverage • 401(k) Plan with Employer Match • Paid Time Off (PTO) • Parental Leave • Short-Term Disability • Voluntary Benefits (e.g., life insurance, additional coverage options) • Remote work schedule