Travel Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Handle daily inquiries from advisors • Assist with resolving support-related queries and provide ticketing support • Manage domestic and complex international air reservations • Support inquiries related to Sabre GDS navigation, Sabre formats, Sabre Profiles, CSL, Advisor Portal, and Intranet • Deliver customer service and day-to-day operational support to Advisors and internal partners • Research, analyze, and troubleshoot Service Desk inquiries through resolution • Action, monitor, or reassign ticketed requests in a Service Desk environment • Handle inbound calls, emails, remote desktop sessions, and in-person assistance from initial contact through resolution • Ensure timely responses according to SLAs, including a 60-minute response standard • Escalate complex or high-impact issues and collaborate with internal teams, departments, and external vendors • Facilitate and resolve rejected ARC errors from daily queue lists when applicable • Guide Advisors with ticketing functions, including new sales, exchanges, and GDS profile management • Provide backup coverage for the Advisor Support Coverage Desk • Support Paid Services on an ad hoc basis • Maintain relationships with Independent Contractors, Altour contacts, and GTC support teams

🎯 Requirements

• Proficient Sabre with 5 years of experience • Experience with multiple GDS platforms; Travelport Plus experience preferred • Deep knowledge of Sabre formats, air ticketing, hotel, cars, and non-ARC invoicing • Knowledge of international reservation process • Ability to handle difficult situations with little or no guidance and know when to escalate to a leader • Good understanding of key GTC initiatives • Good communication skills • Client Base knowledge a plus

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance