Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $40.4k - $67.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Serve as an entry-level member of the support team • Maintain relationships and provide support to field offices, agencies, and financial institutions participating in asset verification programs • Train financial institution personnel on web-based applications and supporting procedures • Evaluate existing procedures and identify operational efficiencies • Respond to phone and email inquiries regarding asset verification programs • Document inquiries and resolutions in systems and databases • Maintain and update procedural documentation and reports • Support contracted service level agreements, including financial institution network coverage and response-time goals • Process financial institution registrations and user account updates • Contact financial institutions regarding outstanding and overdue requests • Assist financial institutions with conversion to automated processing methods • Identify, resolve, and report operational errors • Perform other duties as assigned

🎯 Requirements

• High school diploma required; college degree preferred • Proficiency with Microsoft Excel, Word, and Outlook • Ability to obtain SSA Security Clearance as a condition of employment and continued employment • Ability to manage multiple priorities simultaneously, including customer support, issue resolution, participant outreach, and training activities • Strong attention to detail and commitment to delivering high-quality work • Excellent verbal and written communication skills • Ability to work effectively under pressure and meet established deadlines • Scheduled availability from 12:30 PM to 9:00 PM Central Time • Ability to occasionally work company-observed holidays

🏖️ Benefits

• Comprehensive medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short- and Long-Term Disability insurance • Life and Accidental Death Insurance • Critical Illness insurance • Hospital Indemnity • Bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups and volunteer with a charity of choice