Customer Support Representative, PST Hours

🔥 14 hours ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $45k - $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Great Minds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📚 Education

Education

Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.

📋 Description

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information • Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams • Monitor and analyze customer support trends to identify recurring issues and recommend process improvements • Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows • Contribute to Standard Operating Procedures (SOPs), email templates, and knowledge base documentation • Maintain thorough knowledge of Great Minds’ products, services, and policies • Communicate clearly, professionally, and promptly with customers and internal stakeholders • Maintain accurate customer interaction records in Salesforce CRM • Participate in cross-functional initiatives that enhance customer experience and operational efficiency

🎯 Requirements

• 3 years of customer service experience in a fast-paced, high-volume environment • Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams • Strong analytical and reporting skills • Proficiency in Salesforce CRM and Microsoft Office • Excellent communication, organization, and time-management skills • Self-motivated, proactive, and adaptable to evolving priorities and systems • Commitment to Great Minds’ mission and to deliver outstanding service to schools and educators • High School Diploma or equivalent • A cover letter and resume are required • New employees must successfully complete a background check • Must be legally authorized to work in the United States • Must acknowledge availability to work 9–5 PST • Preferred: Experience in education, publishing, or logistics • Preferred: Proficiency with Salesforce, including creating and managing reports and dashboards • Preferred: Familiarity with Smartsheet or SharePoint • Preferred: Experience supporting process improvement or workflow automation initiatives • Preferred: Experience with NetSuite or similar ERP systems

🏖️ Benefits

• Equal opportunity employment • Mission-driven work supporting schools and educators