Customer Service Representative – Tier I Support

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kreative Technologies, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Kreative Technologies, LLC is a company revolutionizing health information systems by providing information systems for federal and corporate clients located in the Washington D. C. metropolitan area. They are trusted by the Department of Defense (DoD) to build, secure, and sustain mission-critical systems globally. Kreative Technologies offers full application development services throughout the entire Software Development Life Cycle (SDLC) and integrates cybersecurity into every project. They also provide system integration, cloud solutions, and design software applications using microservices to improve productivity. The company focuses on continuous integration and delivery to ensure reliable and frequent software releases. Kreative is engaged in federal practice in health systems development & DevOps and has received various contracts and certifications, including ISO 9001, 20000, and 27000. They operate from Fairfax, VA, and continue to focus on growth and innovation in their field.

📋 Description

• Handle inbound and outbound calls in a call center environment while providing excellent customer service • Answer customer inquiries via telephone and respond to requests using professional etiquette • Log and update customer interactions in the tracking system according to call center procedures • Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts • Provide clients with role assignments for subsystem access • Reset passwords, reactivate IDs, and assist with account access issues • Research and resolve customer inquiries using user guides, manuals, website documentation, and call center alerts • Escalate unresolved incidents and inquiry tickets with complete troubleshooting documentation • Transfer calls to appropriate staff following established procedures • Recognize, document, and alert supervisors to inquiry trends or recurring issues • Stay current with system changes, procedures, and customer information through training and resource materials • Perform other duties as assigned to support team and organizational goals

🎯 Requirements

• U.S. citizenship and eligibility for a security clearance • High School Diploma or equivalent (GED) • Experience supporting I.T./Helpdesk call centers preferred • Independent problem-solving skills • Strong analytical abilities • Creativity and customer service-oriented focus • Ability to work with minimal supervision • Excellent oral and written communication skills