Information Technology Service Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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A.C.Coy Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1986

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

A. C. Coy Company is a specialized recruitment agency based in Pittsburgh, PA, that focuses on connecting professionals with job opportunities in IT, engineering, finance, and sales. Since its inception in 1986, the company has been committed to acting in the best interests of clients and candidates, offering contract, contract-to-hire, and permanent placement services. A. C. Coy aims to make successful career designs possible for job seekers while providing top talent to businesses across the Tri-State area and beyond.

📋 Description

• Lead day-to-day operations of the Service Management organization • Ensure efficient service delivery, operational stability, and adherence to service-level expectations • Provide governance and operational oversight of the Managed Service Provider, monitoring performance, service quality, compliance, and SLAs • Resolve escalated service management issues beyond standard Service Desk capabilities • Coordinate cross-functional teams to drive effective outcomes • Direct and support Service Desk transformation initiatives, including automation and AI-driven solutions • Remove operational obstacles, align stakeholders, and guide project managers • Champion end-user and customer experience, including VIP and executive escalations • Identify operational bottlenecks and implement process improvements • Act as a strategic liaison between business stakeholders, IT leadership, and service delivery teams

🎯 Requirements

• Bachelor's degree or equivalent work experience • 5+ years of ServiceDesk management experience for a global organization • 5+ years of ServiceNow platform experience, specifically ITSM/ITAM • 5+ years of project management experience • 5+ years of ServiceDesk oversight of a managed service provider • No sponsorship available / work authorization required

🏖️ Benefits

• No benefits specified in the posting

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