Managed Repair Examiner

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Make inbound/outbound calls and respond to electronic information requests pertinent to file management • Build and maintain relationships with policyholders, clients, and contractors through friendly and prompt handling of files • Interpret and analyze policyholder inquiries regarding process and status of files • Take ownership of file inquiries or issues related to scheduling, inspections, estimate completion, and completion of contractor work • Communicate a clear plan of action to resolve policyholder, client, or contractor issues using specified company guidelines • Document file status and ongoing progression within direct repair network file handling systems • Review and upload documentation received pertinent to specific policyholder files • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required, or equivalent combination of education, certification and/or experience • Prior experience in the insurance, construction, or customer service industries is highly preferred • Able to use discretion and judgement to resolve issues • Exhibits professional image and behavior • Adheres to assigned work schedule and tasks • Ability to work overtime or flex schedules during high volume or CAT events is required • Ability to problem-solving and use critical thinking • Ability to handle conflict in a professional and courteous manner • Excellent verbal, electronic, and written communication, and customer service skills • Work with peers and all departments for the common goals of the organization • Reliable in meeting work commitments • Must be flexible and adapt to most any situation • Ability to utilize technology devices, software and application • Previous experience with Microsoft Office Suites and basic computer skills required • Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely is required

🏖️ Benefits

• Ability to work remotely • Overtime or flex schedules during high volume or CAT events