Client Solutions Manager

🔥 47 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal • Run regular client meetings covering program status, new initiatives, and problem solving • Translate client priorities into actionable field execution plans and hold programs accountable for delivery • Act as first escalation point for program issues and drive solutions • Develop and present growth cases for converting temporary, seasonal, and pilot programs into ongoing continuity programs • Identify and sell incremental growth, including added headcount, markets, channels, services, or initiatives • Deliver results, executive reporting, and ROI narratives supporting renewal and expansion decisions • Support renewal strategy, SOW development, and commercial terms • Oversee execution across portfolio programs against client expectations and contractual commitments • Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down • Manage program logistics, vendors, and internal shared services • Collaborate across the Acosta Group agency network and with external vendors and partner agencies • Manage field leaders, including hiring, development, performance management, and succession planning • Lead field labor and staffing strategy and design flexible staffing models • Develop and manage scorecards, dashboards, and KPIs • Own operational and financial performance; build and manage budgets and review client invoicing • Identify margin improvement opportunities • Track KPIs and produce weekly and monthly client reporting • Develop executive summaries and insights reports • Build standard reporting frameworks, KPI structures, templates, and dashboards • Consult on new business presentations, pricing, and program design for opportunities typically $2MM and under • Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits

🎯 Requirements

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment • Success managing multiple concurrent programs or clients with competing priorities • P&L or program budget ownership, with a track record of delivering goals profitably • People management experience, including field leadership or multi-market field teams • Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred • Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute • Strong client communication skills with excellent verbal, written, and presentation abilities • Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments • Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides • Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred • Must be available to work flexible hours, which may include evenings and/or weekends at times