Account Solution Architect

🔥 20 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $166.1k - $265.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Orchestrate Red Hat’s overall technical approach for and with customers across the customer lifecycle • Become the technical leader and trusted advisor at assigned customer accounts • Advise the Sales team on technical aspects of the sales process • Understand customer requirements and technical needs, identifying and mitigating technical sales blockers • Develop proposals and respond to RFPs with technical expertise and solution recommendations • Design solutions aligned with customer business objectives • Lead technical sales conversations and demonstrate how Red Hat’s portfolio addresses customer requirements • Create, manage and execute Customer Success Plans with Sales, Customer Success, Adoption and Consulting teams • Influence Account Plans to increase pipeline and close opportunities • Partner with Account Executives to execute account strategy and coordinate the extended sales team • Own the technical win for each sales opportunity • Partner with Sales, Engineering, Product Management and Support on customer engagements • Provide ongoing technical support and guidance to customers • Conduct regular customer check-ins to assess satisfaction and identify expansion or upselling opportunities • Liaise between customers and Red Hat internal teams, conveying feedback, requirements and technical needs • Recommend product enhancements based on customer feedback

🎯 Requirements

• Strong technical background with experience in solution architecture, consultative selling and complete sales process management (pre and post sales) • Foundational level knowledge of Red Hat’s portfolio of products • Advanced level knowledge of Red Hat Enterprise Linux, Ansible, OpenShift, Cloud and DevOps • Excellent communication and executive presentation skills • Ability to convey and demonstrate complex technical concepts to technical and non-technical audiences • Proven experience in customer success and technical account planning, account management or related roles • Strong cross-functional collaboration and relationship-building skills • Strong discovery, problem-solving and analytical skills • Ability to adapt and work flexibly in a fast-paced, dynamic environment • Strong project management skills • Understanding of sales engagement business impacts and ability to gain expert knowledge of the customer’s business • Willingness to travel as needed to meet business and customer needs

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program • Bonus, commission, and/or equity eligibility may apply