Manager, Solutions Engineering – Commercial

🔥 23 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Lead and grow a high-performing team of Solutions Engineers in the Commercial Vertical • Coach and mentor Solutions Engineers in value-driven customer and partner conversations • Guide solution demonstrations and problem-solving solution architectures • Collaborate with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure customer success • Define and execute a go-to-market strategy with the AVP of Sales for the Commercial vertical • Lead customer-facing activities, hiring, onboarding, and retention for the Solutions Engineering team • Partner with the HLS Sales leader to drive business growth and identify aligned opportunities • Provide a growth-oriented presales perspective to opportunity qualification and pursuit • Develop the Global Solutions team and hire according to the team growth plan • Lead process and operational improvement projects • Set visionary goals for the SE organization and influence stakeholders across internal and external constituencies • Partner with Product, Engineering, and Support to ensure timely delivery of feature requests, bug fixes, and support requests

🎯 Requirements

• At least 3 to 5 years of experience leading Sales Engineering teams; experience as a member of Sales leadership is required • Strong knowledge of Commercial accounts • Executive presence and a coaching mentality • Knowledge of AI Systems • Willingness to obtain AI certification

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees • Accrual-based sick leave for non-exempt employees • Long-term incentives in the form of equity (may be eligible based on level and role) • Short-term incentives of either bonus or commission (may be eligible based on level and role)