Solutions Engineer

🔥 22 hours ago

🌽 Illinois, New York, +3 more states – Remote

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💵 $95k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Oden Technologies

Oden Technologies

11 - 50 employees

Founded 2017

🏭 Manufacturing

☁️ SaaS

🤖 Artificial Intelligence

Manufacturing • SaaS • Artificial Intelligence

Oden Technologies is a company that provides leading data and AI-driven software solutions for the manufacturing industry. They enable manufacturers to harness complex data to enhance performance at the front-line by offering solutions that transform vast amounts of data into actionable process recommendations, predicted outcomes, and visualizations. Oden's unique turnkey infrastructure and customer support drive rapid results. They focus on optimizing manufacturing through real-time process recommendations and analytics, helping operators perform efficiently. Oden Technologies specializes in AI-enabled insights to improve productivity, quality, and reduce waste in manufacturing operations.

📋 Description

• Serve as the primary technical resource on assigned enterprise manufacturing accounts from discovery and solution design through deployment, integration, and ongoing technical support • Partner with Solutions Managers and Customer Success Engineers across technical delivery and customer relationship responsibilities • Build trusted relationships with customer technical leads, IT teams, and manufacturing operations stakeholders • Surface technical risks and blockers and engage internal expertise to keep deployments on track • Collaborate with Sales, Data Science, and Product Engineering on customer use cases, data integration requirements, and technical constraints • Design and implement integrations connecting factory data sources to Oden’s cloud endpoints • Oversee integration with ERP, MES, and QMS manufacturing systems • Develop, maintain, and improve connector libraries for manufacturing and enterprise systems • Work with Data Science to design and implement AI/ML customer solutions, configure and customize the Oden platform, and build models and detectors with alerts and recommendations • Plan account implementations, including scope, configurations, timelines, and milestones • Troubleshoot networking, data pipelines, QA, and system configuration issues remotely and on-site; triage issues and deploy fixes • Translate customer-site observations and product gaps into actionable feedback for Product and Engineering • Provide implementation and integration best-practice guidance • Set up product requirements and drive product capability updates with product engineering • Develop and maintain integration, solution design, and implementation documentation

🎯 Requirements

• 4+ years of experience in a technical customer-facing role supporting enterprise SaaS deployments or digital transformation projects • Programming experience with Python, Golang or equivalent, SQL, REST APIs, Bash and terminal-based workflows, and AI-powered coding assistants • Strong experience managing, processing, and analyzing large datasets using off-the-shelf analytical tools, including AI tools • Experience with distributed systems, middleware and integration toolsets, Windows and Linux operating systems, enterprise networking and troubleshooting, and deploying and maintaining remote applications • Strong experience debugging integration performance, correctness, and reliability issues • Comfortable with Google Cloud • Ability to work independently on complex integration problems and communicate progress to technical and non-technical stakeholders • Strong written communication skills for technical documentation, customer-facing summaries, and internal knowledge sharing • Strong project management and self-organisation skills; able to manage multiple accounts and priorities simultaneously • Comfortable in ambiguous, fast-moving environments • Willingness to travel to customer sites approximately 25–40% depending on deployment phase • Hold a US drivers license • Based in NYC metro, Atlanta, Chicago, Austin, Boston, or Minneapolis • Must be authorized to work in the United States without current or future employer sponsorship

🏖️ Benefits

• Equity • Benefits • Personalized pathways for career growth and advancement • Professional development • Diversity and inclusion initiatives • Psychologically safe work environment

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