Strategic Account Manager

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $850k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Serve as the primary day-to-day operational contact and trusted advisor for designated enterprise accounts • Quarterback client relationships with Google Sales Leads, Strategic Partner Managers, and internal Operations teams • Build relationships with benefits managers, clinical program directors, procurement teams, and C-suite executives • Conduct executive check-ins, Quarterly Business Reviews, and annual partnership planning sessions • Represent customer feedback internally and advocate for program and feature enhancements • Manage promotional workflows, rebate programs, partner incentives, account onboarding, CRM maintenance, ticketing queues, and fulfillment escalations • Administer promotional approvals and Retail Incentive Budgets • Equip channel partners and internal teams with enablement collateral, product documentation, training materials, and brand guidance • Identify upsell, cross-sell, renewal, scope expansion, and contract growth opportunities • Drive program adoption, hardware refresh cycles, device penetration, and service attachment rates • Develop data-driven account development plans • Evaluate distributor and VAR performance and optimize conversion, ordering, and supply availability • Coordinate volume device ordering, bulk shipments, and specialized fulfillment • Oversee program execution, communication strategies, marketing toolkits, and launch collateral • Resolve shipping delays, customs holds, fulfillment bottlenecks, warranty handling, and replacement orders • Monitor utilization, hardware activation, KPIs, and account health • Produce monthly and quarterly executive reports, dashboards, and compliance documentation • Manage financial reconciliations, credit memos, rebate disbursements, and Market Development Funds • Maintain documentation of contract terms, pricing schedules, meeting minutes, and action registers

🎯 Requirements

• Bachelor’s degree in business administration, Economics, Finance, Healthcare Management, Communications, Data Analytics, or related field (or equivalent practical experience) • 3+ years of professional B2B account management, strategic partner management, client services, or enterprise customer success experience • Proven track record managing enterprise relationships, delivering client-focused solutions, driving account retention, and accelerating program adoption • Exceptional written, verbal, and presentation skills • Advanced working knowledge of Google Workspace applications (Google Docs, Sheets, Slides, Gmail, Meet, Chat) and modern cloud productivity suites • Comfort navigating CRM and ticketing systems • Strong organizational and project management capabilities • Expertise managing program budgets, promotional schedules, and complex workflows • Dedicated home office with high-speed internet • Occasional business travel required, approximately 3 to 6 trips per year • Must be able to work in the United States; Acosta Group utilizes E-Verify to validate work authorization

🏖️ Benefits

• Medical, Dental, Vision, and Telehealth coverage options • Basic Life Insurance, AD&D, Voluntary Supplemental Life, and Short-Term & Long-Term Disability coverage • Flexible Spending Account for Healthcare and Dependent Care • 401(k) Retirement Savings Plan with company match • Legal Assistance Insurance • Pet Insurance • Identity Theft Protection • Critical Illness coverage • Employee Assistance Program providing confidential counseling and family support services • Tuition Assistance Program • Professional development pathways • National Employee Discount Program covering electronics, entertainment, wellness, travel, and apparel • Paid Time Off (PTO) accrual • Company-Paid Holidays

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