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People Operations Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

đź’µ $60k - $75k / year

⏰ Full Time

🟢 Junior

👥 People Operations

🚫👨‍🎓 No degree required

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Logo of Acoustic

Acoustic

501 - 1000 employees

đź’Ľ Consulting

🍽️ Food & Beverage

🏨 Hospitality

đź’° Private Equity Round on 2022-10

Consulting • Food & Beverage • Hospitality

Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services.

đź“‹ Description

• Own the HR technology stack, including BambooHR, Workable, and Culture Amp • Process employee data changes, conduct regular audits, maintain compliant data across countries, and improve workflows • Support recruiting by scheduling interviews, updating candidates, sending offer letters, managing background checks, and tracking stakeholder updates • Manage the HR inbox and answer employee questions about benefits and documents • Process employment verifications • Administer benefits enrollments, changes, terminations, and Open Enrollment support • Send monthly headcount updates to international benefits carriers • Own onboarding and offboarding processes and documentation across regions • Process I-9s and E-Verify for US employees • Assign compliance training and policy acknowledgments, track completion, and maintain signed onboarding checklists • Coordinate HR, IT, employees, and managers for a seamless employee lifecycle • Document processes and build workflows, automations, and templates • Serve as the face of Acoustic and its People team to candidates, new hires, and employees

🎯 Requirements

• 1-2 years of experience in HR, recruiting coordination, or a similar administrative role • Systems-oriented approach to process building and execution • Clear written communication for colleagues in other time zones • Detail-oriented, able to spot patterns in data, and willing to identify and fix mistakes • Ability to manage multiple requests and deadlines in a dynamic role • Ability to handle sensitive information with discretion and care • Comfortable working across cultures and adapting processes to local rules and norms • Curiosity about AI and willingness to use company AI tools • Eagerness to grow, learn, manage core HR work, and contribute to company-wide projects • Bonus: experience with an HRIS or ATS tool • Bonus: experience supporting employees in more than one country • Bonus: experience in SaaS or tech • Bonus: experience using AI tools to automate or speed up administrative work

🏖️ Benefits

• Medical, dental, and vision coverage • Company-sponsored short-term disability, long-term disability, and life insurance • 401(k) program with company match • Flexible PTO: take what you need, when you need it • Parental leave: 16 weeks for birthing parents and 12 weeks for non-birthing parents

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