Key Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Secondary Market on 2018-08

Consulting • Healthcare • Marketing

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Exceed quarterly renewal and upsell goals • Maintain customer relationships and ownership of customers’ success with Acquia platform services • Guide customers through onboarding of products and services • Maintain control of account direction and strategy • Build relationships with strategic leadership-level customer contacts • Identify new opportunities and drive them to close • Coordinate with business users and procurement to ensure timely renewals • Update and maintain the Sales database • Proactively drive accounts with minimal oversight • Collaborate with internal teams • Generate trusted customer relationships • Manage multiple systems and administration simultaneously

🎯 Requirements

• 3–5 years working in a sales/account management role for a technology company • Education and government experience is a plus • Strong leadership, teamwork, communication, and cross-group collaboration skills • Proven track record sustaining and growing complex relationships, closing renewals, and assisting with upsell/cross-sell opportunities • Prior experience procuring contracts with educational institutions and/or government preferred • Experience owning and exceeding a renewals quota • Experience owning and exceeding ACV upsell/cross-sell quota • Renewal forecasting and analytical skills • Detail-oriented and organized • Ability to perform in a fast-paced environment • Self-starter able to set and manage priorities • MS Office/G Suite knowledge, including Word, Excel, and PowerPoint • Experience with SFDC, Gainsight, Jira, and other tools • Strong verbal and written communication skills • Openness to learning new technologies and collaborating with AI tools

🏖️ Benefits

• Competitive healthcare coverage • Wellness programs • Take it when you need it time off • Parental leave • Recognition programs • Variable compensation eligibility