Senior Customer Account Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Secondary Market on 2018-08

Consulting • Healthcare • Marketing

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Maintain account retention while providing exceptional customer service and developing client relationships • Identify and close new opportunities within the existing customer base • Create and execute a territory plan to drive customer retention and upsell opportunities • Coordinate with business users and procurement to ensure timely renewals • Update and maintain the sales database as appropriate • Generate trusted relationships with customers • Manage multiple systems and administrative tasks simultaneously

🎯 Requirements

• 1+ year experience interacting with customers and internal stakeholders • Strong leadership, teamwork, communication and cross-group collaboration skills • Ability to proactively drive account retention with minimal oversight from management • Ability to explain and present solutions in the context of business requirements • Ability to identify expansion opportunities when speaking to a customer • Detail-oriented, with ability to manage multiple and conflicting priorities • Ability to perform in a fast-paced environment • MS Office knowledge, including Word, Excel, and PowerPoint • Experience with Salesforce.com and other CRM tools • Openness to learning new technologies and collaborating with AI tools

🏖️ Benefits

• Competitive healthcare coverage • Wellness programs • Take it when you need it time off • Parental leave • Recognition programs • Variable compensation eligibility • Global team learning and career growth opportunities

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