Technical Support Engineer, Tier 1

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Action1

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

SaaS • Cybersecurity • Enterprise

Action1 is a cloud-native autonomous endpoint management platform that automates cross-OS (Windows, macOS) and third‑party application patching, vulnerability detection and remediation, and remote software deployment across distributed networks without requiring VPN or domain join. The platform provides continuous patch compliance and reporting (PCI, HIPAA, SOC 2, CIS, etc. ), MSP/MSSP-focused services, APIs and PowerShell automation, and real-time scalability for enterprise environments to reduce cyber risk and operational costs.

📋 Description

• Provide timely, efficient technical support with prompt responses to customer inquiries. • Troubleshoot and resolve customer issues via phone and other communication channels. • Follow up with customers post-troubleshooting to ensure full product functionality. • Collaborate with the engineering team to address complex technical challenges. • Work closely with the product team, incorporating customer feedback into product improvements. • Build and maintain an internal knowledge base with useful guides and solutions. • Continuously refine and enhance the customer support process for better efficiency. • Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. • Participate in customer meetings when needed to troubleshoot and resolve issues directly.

🎯 Requirements

• Strong expertise in Microsoft Windows operating systems. • Ability to identify and troubleshoot failed patch installations. • Familiarity with PowerShell scripting and ability to understand basic scripts. • Proficiency in Mac OS and/or Linux platforms. • Knowledge of software deployment and configuration using install switches. • Skill in reading, writing, modifying, and backing up the Windows registry. • Previous experience in technical support or customer service roles. • Excellent problem-solving and communication skills, working effectively with customers and internal teams. • Solid experience troubleshooting software issues across various environments.

🏖️ Benefits

• Engaging challenges and opportunities to solve real-world problems. • Continuous professional growth and learning with cutting-edge technologies. • Stable income • Flexible working hours • Opportunities for advancement • Supportive and collaborative team of skilled professionals. • Remote-first culture • Flexibility and work-life balance.