L2 Technical Support Engineer – CMMC Service Delivery

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SugarShot

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

SugarShot is an IT services and consulting company specializing in managed IT services, cybersecurity, IT and technology audits, incident response, IT compliance, and IT staffing. Based in Los Angeles, SugarShot is dedicated to integrating technology as a crucial component of business growth strategies, helping companies navigate the constantly evolving tech landscape to enhance operational continuity and competitive edge.

📋 Description

• Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod • Troubleshoot and resolve issues across Microsoft 365 and/or Google Workspace, Windows and macOS endpoints, identity and access management, networking, cloud services, and security platforms • Manage assigned tickets through resolution while meeting response, resolution, communication, and SLA expectations • Escalate complex, high-impact, or security-sensitive issues to management, L3, Engineering, or Security teams • Perform user administration, device configuration, application support, access changes, troubleshooting, and managed services activities • Maintain complete ticket documentation, including troubleshooting, technical changes, approvals, and resolutions • Follow escalation, change management, and client communication procedures • Identify recurring issues and contribute to root cause analysis and proactive remediation • Collaborate with L1 technicians and provide technical guidance • Deliver support according to CMMC, NIST SP 800-171, and applicable security requirements • Handle CUI and sensitive information according to established procedures • Follow access controls, authentication requirements, approved tools, secure workflows, least-privilege, and privileged-access requirements • Support vulnerability remediation, technical findings, configuration issues, and control gaps • Assist with CMMC readiness validation and evidence collection • Escalate activities that may introduce security or compliance risk • Administer Microsoft 365 and/or Google Workspace • Support Entra ID, Okta, Intune, MDM/RMM, endpoint security, EDR/MDR, vulnerability management, application control, and secure remote access technologies • Troubleshoot MFA, SSO, conditional access, permissions, authentication, LAN/WAN, VPN, DNS, DHCP, and wireless issues • Perform approved software deployment, patching, endpoint configuration, and remediation • Support onboarding, offboarding, access changes, and device lifecycle activities • Execute approved technical changes with required testing, authorization, documentation, and change control • Participate in continuous improvement, standardization, automation, and proactive remediation initiatives

🎯 Requirements

• 3+ years of experience in IT support, managed services, systems administration, or a similar technical support environment • Experience working within an MSP or other fast-paced, multi-client service environment • Strong hands-on experience supporting Microsoft 365 and/or Google Workspace • Experience with identity and access management platforms such as Entra ID and Okta • Experience supporting Windows and macOS endpoints • Experience with endpoint management platforms such as Intune and other MDM/RMM solutions • Working knowledge of networking, endpoint security, EDR/MDR, vulnerability management, MFA, SSO, and secure remote access • Strong troubleshooting skills across endpoint, identity, cloud, networking, and application environments • Strong documentation and ticket management practices • Ability to follow defined technical, security, access, and change management procedures consistently • Strong written and verbal communication skills • U.S.-based and able to meet client-specific personnel, access, or data-handling requirements associated with regulated environments • Preferred: experience supporting CMMC, NIST SP 800-171, DFARS, or comparable regulated security frameworks • Preferred: experience supporting Department of Defense contractors or organizations handling CUI • Preferred: experience working within CMMC Level 2 environments • Preferred: familiarity with Microsoft GCC/GCC High and/or regulated Google Workspace environments • Preferred: experience with SIEM/MDR, EDR, SASE, vulnerability management, application control, and privileged access technologies • Preferred: Microsoft, Google, Okta, CompTIA, security, networking, or CMMC-related certifications • Preferred: experience with ConnectWise or similar PSA platforms and modern RMM tooling