Technical Support Analyst

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $49k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Prioritize and manage inbound customer requests across chat, phone, support community portal, and internal escalations • Analyze semi-complex to complex technical problems and execute root-cause solutions with limited management oversight • Own resolution for requests involving User Access Management, Connections, Reporting, and Syndication • Route out-of-scope issues efficiently to specialized teams • Participate in KCS methodologies by capturing, creating, and updating internal and external knowledge articles • Use AI productivity tools and automation to speed resolution and simplify diagnostics • Partner with Team Leads and senior peers to map technical workflows and clarify standard operating procedures • Own daily queue and time management while meeting or exceeding operational KPIs and CSAT metrics • Support onboarding of new hires and share knowledge with the team • Provide data-driven feedback on workflow friction and process gaps to leadership • Develop subject matter expertise and provide product updates and feedback to Product and Engineering

🎯 Requirements

• 12+ months of experience in a high-touch Client Care or Technical Support role is highly preferred • Proven track record of managing enterprise clients, large retailers, or global brands • Exceptional written and verbal communication skills • Highly professional standard of English across digital and live channels • Passion for using automation and modern AI-driven tools • Solid understanding of enterprise case management workflows and ticketing infrastructure • Experience with Salesforce, JIRA, or Google Workspace is an asset • Foundational knowledge of HTML, CSS, and JavaScript is a strong advantage • Self-motivated, resilient team player who thrives in a fast-paced environment

🏖️ Benefits

• Equal employment opportunity • Routine pre-employment background check conditional upon prior written consent