Senior Support Analyst – Dental Prepay

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $70k - $92k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Monitor, analyze and resolve data platform, configuration and infrastructure-related issues • Serve as a liaison between technical and operational teams and business stakeholders • Provide analysis, problem solving, technical assistance and support coordination • Work and communicate directly with clients and management during production events • Escalate issues as needed while communicating status and risks • Produce after-outage documentation • Coordinate with data operations, development, infrastructure and management to troubleshoot application or product-related issues • Manage technical and data operations meetings and prioritize and route reported issues based on business impact • Document and improve Production Support processes • Add system problems and resolutions to the knowledge base, including peer knowledge sharing and training • Help data operations team members create incident and change request tickets • Interface with engineering, infrastructure, database administration, implementation and configuration management teams • Follow up on outstanding tickets and root cause analyses • Confirm permanent resolution status for issues • Generate and provide daily status update reports to business stakeholders and leadership • Complete annual Performance Plan responsibilities, special projects and other assigned duties

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification • 2-4 years of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments • Deep knowledge of application architectures, workflows and monitoring tools • Strong experience with SQL, Oracle, PL/SQL, MS Access and DB Management tools • Proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or .NET frameworks • Project management experience required • Ability to work in a cross-functional global team environment, utilizing online collaboration tools • Ability to troubleshoot application issues and escalate to supporting engineering teams • Knowledge of commonly used information technology concepts, practices and procedures • Solid written and verbal communication skills • Ability to work independently and in a team environment • Ability to handle multiple tasks, prioritize and meet deadlines • Must be able to provide a dedicated, secure work area • Must be able to provide high-speed internet access/connectivity and office setup and maintenance • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefits

• Medical insurance coverage • Dental insurance coverage • Vision insurance coverage • Disability insurance coverage • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service • Dedicated, secure work area • High-speed internet access/connectivity and office setup and maintenance