Inside Sales Specialist

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Ensure continuity between patients, clinics, community, physician practices, and home settings to maximize patient satisfaction • Increase sales, billed revenue, and new patients in accordance with department goals • Optimize patient safety, comfort, and well-being and improve awareness of available options among healthcare professionals, physicians, and patients • Coordinate referrals for timely admission and appropriate patient care • Obtain, process, and complete complex orders accurately and timely • Work through a high volume of outbound calls in a fast-paced environment • Generate referrals through sales and marketing sources and sell offered services • Develop long-term relationships with patients, families, referral sources, clinics, and others • Partner with Marketing to develop or enhance educational literature • Obtain required information and medical documentation for supply program orders • Validate codes and fees, obtain insurance authorizations and physician signatures, and discuss coverage guidelines • Arrange payment for non-covered items and suggest alternative equipment when warranted • Explain benefits and financial responsibility to patients and assist with insurance questions • Resolve insurance verification problems or delays with patients and referral sources • Assess diagnoses and disease states for DME reimbursement requirements and recommend additional or alternative equipment • Understand cost-effective delivery methods for ordered DME • Maintain knowledge of billing, documentation, and reimbursement guidelines for Medicare, Medicaid, third-party, and contracted payers • Assist patients and referral sources in finding alternative providers when services are not covered • Prioritize urgent or emergency orders and validate and log CMNs and PARs • Resolve patient issues in coordination with AdaptHealth operational teams • Identify initiatives to increase revenue, decrease costs, and improve customer satisfaction • Contribute to branch marketing team problem-solving and sales goals • Communicate hospital and physician referral-source needs to sales and operations • Promote teamwork across branch sales and operational teams • Use company communication systems to report and process information • Share information and expertise with colleagues • Participate in team meetings as requested

🎯 Requirements

• High School Diploma required • One (1) year of work-related experience in health care, administration, insurance, customer service, or management, regardless of industry • B2B or B2C sales preferred • Excellent verbal and written communication skills • Excellent presentation skills • Excellent customer service skills • Product knowledge • Motivation for sales • Ability to work independently and with a team • Strong analytical and problem-solving skills with attention to detail • Ability to prioritize and manage multiple projects • Mental alertness and ability to properly treat confidential information • Proficient computer skills and knowledge of Microsoft Office