Scheduling Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment • Manage appointments for new equipment and multi-visit installations for complex medical devices • Arrange routine maintenance visits, equipment exchanges, and compliance checks • Schedule pickup appointments for returned, discontinued, or recalled equipment and maintain documentation • Prioritize emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements • Coordinate after-hours and weekend service delivery when required • Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays • Manage patient scheduling inquiries and provide customer service • Coordinate with physicians’ offices, home health agencies, and hospital discharge planners • Handle cancellations, rescheduling requests, and scheduling conflicts • Optimize appointment slots to maximize daily productivity • Maintain scheduling records, patient contact information, and appointment outcomes • Generate daily, weekly, and monthly scheduling reports and performance metrics • Use scheduling software, route optimization tools, and patient management systems • Update scheduling preferences, special delivery instructions, and access requirements • Follow scheduling protocols, support quality assurance initiatives, and maintain compliance with operational standards and patient care requirements • Maintain patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program • Complete assigned compliance training and other education programs • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in business administration, Healthcare Administration, or related field preferred • Previous experience in healthcare scheduling, customer service, or administrative support preferred • Specialist Level (Entry Level): one (1) year of work-related experience • Senior Level: one (1) year of work-related experience plus two (2) years exact job experience • Lead Level: one (1) year of work-related experience plus four (4) years exact job experience • Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination • Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems • Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines • Excellent verbal and written communication skills and professional phone manners • Exceptional time management, diligence, multitasking abilities, and ability to manage competing priorities • Strong analytical and critical thinking skills and ability to resolve scheduling conflicts • Empathy, patience, professional ethics, adaptability, and commitment to exceptional customer service • Ability to work independently with minimal supervision and collaborate with cross-functional teams • Proficiency with computers, office equipment, telecommunications systems, and scheduling software applications • Ability to manage confidential patient information with discretion • Flexibility for occasional extended hours during emergency situations or peak operational periods

🏖️ Benefits

• Occasional extended hours during emergency situations or peak operational periods • New hire training and mentoring opportunities as a lead specialist