Technical Support Engineer

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Adapty.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Adapty on 2022-03

SaaS • B2B

Adapty is a revenue management platform for in-app purchases and mobile subscriptions. It provides developer SDKs (iOS, Android, React Native, Flutter, Unity, etc. ), a no-code paywall and flow builder, A/B testing, revenue and LTV analytics, refund reduction tools, integrations with analytics and payment systems, and web-to-app funnels. Adapty helps developers, marketers, and app owners integrate and manage subscriptions quickly without server code, optimize paywalls and pricing, run experiments, and sync purchase events to other services. It targets indie apps, startups, publishers, and enterprises and emphasizes high reliability, SOC2-level security, and customer support.

📋 Description

• Independently own the majority standard L2 support cases end to end. • Investigate mobile subscription, SDK, and integration issues using logs, SQL, and API tools (Postman). • Act as the bridge to engineering — reproduce issues and write bug reports developers can act on. • Meet response SLA (≥90%) and resolution-time targets while keeping CSAT ≥95%. • Escalate with discipline: investigate root cause before passing anything to L3. • Contribute to internal documentation and knowledge sharing. • Provide reliable async coverage with clear handover notes, including night shifts.

🎯 Requirements

• 1+ year in 2nd-line (L2) support within a B2B environment. • Basic SQL and API knowledge to navigate logs and databases. • A patient, clear communicator who thrives in daily written customer interactions. • English Intermediate+ with strong written English across async channels. • Escalation discipline — you investigate before handing off.

🏖️ Benefits

• Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices. • Professional support. Language learning, sports, health insurance, laptop coverage, and more.