Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Addigy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2022-08

Enterprise • SaaS

Addigy is a cloud-based Apple device management solution that simplifies the management of Apple devices in real time. With features like real-time access to devices, rapid deployment of new Macs, and tools for remote control and policy enforcement, Addigy empowers IT teams to maintain compliance and efficiently manage software updates. The platform also integrates seamlessly with various IT tools, offering businesses a comprehensive solution for managing their Apple ecosystem.

📋 Description

• Own the product experience, health, and outcomes for a named portfolio of typically 200+ Addigy customers • Monitor and manage health scores in ChurnZero, maintain accurate contact data, and act on risk signals early • Run a repeatable weekly triage routine and defend prioritization decisions to the Manager of Customer Success • Execute alert-driven and lifecycle plays, including at-risk save plays, low-adoption outreach, NPS follow-up, and renewal readiness • Move new customers through onboarding using group sessions, guided self-serve paths, and targeted human checkpoints to achieve early product value within 90 days • Run one-to-many engagement through office hours, webinars, segment training, and group business reviews • Reserve one-to-one calls for accounts where value or risk justifies them • Use Claude and connected AI tooling to draft outreach, summarize account state, prepare group-session content, and build repeatable workflows • Identify and flag expansion opportunities to the Account Management team • Report recurring friction, failed touchpoints, and content gaps to the Digital CSM • Build and share AI-powered workflows with the broader Customer Success team • Establish accurate contact data and current health scores for every account • Stand up scaled engagement programs and execute ChurnZero plays with measurable health-score improvement

🎯 Requirements

• 3-5 years of experience in Customer Success, account management, or a related field, with a focus on adoption and retention in SaaS • Proven experience owning a large book of accounts; 150+ accounts is more relevant here than deep enterprise account management • Proficiency with ChurnZero or a similar CS platform, Salesforce, and Jira/Confluence • Demonstrated AI fluency, including professional experience building or streamlining something with AI tools and understanding where not to use AI • Strong written and verbal communication skills • Comfort running webinars, group onboarding sessions, and office hours for IT professionals and MSPs • Ability to read usage and health data across a large portfolio, spot patterns, and convert them into a ranked action list • Working knowledge of the Apple ecosystem (macOS, iOS, iPadOS), MDM concepts, Apple Business Manager, and device lifecycle (preferred) • Experience supporting or selling into MSP environments (preferred) • Hands-on experience building AI automations or workflows (preferred)

🏖️ Benefits

• Potential eligibility for the company annual bonus scheme • Remote work arrangement (US) • Approximately once-per-quarter travel for team meetings