Senior Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🏖️ New Jersey, New York, +6 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $110k - $129k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Stravito

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $14.7M Series A - Stravito on 2021-09

SaaS • Enterprise • B2B

Stravito is an enterprise SaaS company that provides a knowledge management platform to democratize access to market research and insights, helping large organizations turn research into actionable decisions. Their platform organizes and surfaces customer and market insights to make them fast and easy to use across teams; they serve global enterprise clients and emphasize a remote-first, innovative culture. Founded in Sweden in 2017, Stravito focuses on making insight-driven decision-making simpler for B2B customers.

📋 Description

• Manage, support and develop a portfolio of enterprise B2B customers • Connect with executive-level and day-to-day stakeholders to understand and develop expertise around user value and engagement • Develop the business by identifying patterns and synergies between end-user use cases • Proactively share customer learnings and insights with the broader Stravito team • Report to the Lead Customer Success Manager for the US • Work closely with Product, Tech and Design teams

🎯 Requirements

• 5+ years experience as an enterprise Customer Success Manager • Experience managing complex Fortune 1000 accounts • Customer mindset: ability to identify underlying drivers behind stakeholder feedback • Business orientation and ability to grow and scale customers • Ability to thrive in start-up and remote-first environments • Strong interpersonal and communication skills • Fluency in English, both spoken and written • Must be a current tax resident in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas, or Virginia

🏖️ Benefits

• Remote-first and globally spread team • Company events a couple of times each year • Fun, collaborative environment • Zero micro-management • Competitive compensation package • Possibility of working with cutting-edge technology such as GenAI