Senior Customer Success Manager

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, Florida, +4 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams • Serve as strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations with customer priorities and business objectives • Develop and execute success and value realization plans driving measurable outcomes, adoption, retention, and expansion • Facilitate executive business reviews, steering committees, and value realization discussions • Lead complex, multi-workstream transformation programs • Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms • Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams • Identify and mitigate risks while maintaining momentum toward strategic objectives • Identify and pursue high-impact, scalable automation opportunities across healthcare customer portfolios • Support and advise delivery teams through provider-specific requirements gathering and process/technology redesign • Stay current on healthcare trends, Agentic AI, automation technologies, and emerging SaaS innovations • Help customers define, measure, and communicate the business impact of automation and AI initiatives • Translate technical capabilities into business outcomes for executive and operational stakeholders • Identify opportunities to expand platform adoption • Drive customer advocacy through successful outcomes and strong partnership

🎯 Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles • Must be authorized to work in the United States • Experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance • Ability to translate complex provider-specific concepts and challenges into automation opportunities with clear, business-focused messaging • Exceptional communication, presentation, facilitation, and stakeholder management skills • Executive presence and ability to influence without authority • Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes • Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with business and technical audiences • Track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges • Experience working for or within a healthcare provider organization, health system, or healthcare technology environment • Direct experience with Revenue Cycle Management, Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions • Experience within healthcare IT, enterprise applications, digital transformation, or operational excellence programs supporting healthcare operations • Management consulting, transformation consulting, or enterprise program leadership experience strongly preferred • Experience with SaaS, automation, AI, workflow, or digital transformation platforms • Bachelor’s degree required; advanced degree preferred

🏖️ Benefits

• Equity • Bonus • Flexible work arrangements depending on business and role needs • Reasonable accommodations for candidates on request