Customer Success Manager, Pharmacy Team

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75.2k - $125.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage and grow relationships with a portfolio of pharmacy accounts as the primary contact for 340B program support and performance • Analyze financial results, utilization trends, and operational data to deliver actionable insights • Support purchasing, invoicing, and financial reconciliation activities • Provide proactive customer support, respond to inquiries, deliver training, and anticipate client needs • Identify product or service enhancement opportunities based on customer feedback and data trends • Monitor data feeds, system settings, and program metrics for accuracy and optimal system performance • Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues • Plan and deliver business reviews, training sessions, and program updates • Use internal tools and platforms to manage account activity, reporting, and documentation • Build product and system expertise to support evolving client and business needs

🎯 Requirements

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles • Strong verbal and written communication skills, including the ability to manage complex client conversations • Demonstrated ability to analyze data and troubleshoot issues • Proficiency with Microsoft Office tools, especially Excel • Ability to manage multiple priorities in a fast-paced, detail-oriented environment • Strong customer focus with proactive problem-solving skills • Experience working in pharmacy, healthcare, or 340B environments • Experience working with financial data, reporting tools, or SaaS platforms • Ability to work cross-functionally in a matrixed organization • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload is required

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement