Client Success Manager

🔥 12 hours ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Maintain excellent professional relationships with clients and provide positive customer service. • Formulate long-term client partnerships delivering financial and operational benefits. • Lead recurring client meetings and address follow-up items. • Interact with clients regularly and on an ad hoc basis. • Build and develop revenue streams within the existing client base. • Collaborate with departments to resolve service delivery issues affecting contractual obligations. • Understand product configurations and cross-service system logic and functionality. • Serve as primary contact for client communication and oversight; own client satisfaction and identify optimization, retention, and upselling opportunities. • Monitor client health, including accounts receivable balance, account reconciliation, overdue revenue recovery, and invoice accuracy. • Manage time and deadlines across multiple priorities. • Oversee project campaign execution, document and measure progress, and communicate internally and externally. • Review and approve software changes and participate in UAT testing. • Educate and guide clients on industry best practices. • Onboard new clients or products and address improvement areas. • Monitor and analyze client performance, recognize anomalies, and raise issues to management. • Develop solutions and communicate them to impacted parties. • Review and deliver monthly settlement files and client reporting.

🎯 Requirements

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a customer-facing environment, account management or similar role. • Must be detail-oriented with the ability to multi-task in a fast-paced environment. • Excellent written and verbal communication skills are required. • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook). • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders. • Thrives in a dynamic, fast-paced, high-growth work environment. • Excellent organizational, analytical and negotiation skills. • Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.