Lead Customer Success Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127.2k - $236.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts • Build, maintain, and advance tailored Customer Success Plans • Guide customer activation, adoption, optimization, and realization of measurable value across the Veeam portfolio • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning • Assess recovery readiness and provide strategic resilience recommendations • Facilitate recovery simulations, resilience reviews, and best-practice discussions • Monitor customer health signals and adoption trends; identify risks and develop mitigation plans • Partner with Account Executives and Customer Success leadership to identify expansion opportunities • Develop executive-ready business reviews, resilience reports, and success updates • Coordinate across Veeam teams to remove blockers and accelerate customer outcomes • Deliver strategic guidance on data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization • Maintain a high-touch engagement model for a limited portfolio of high-value customers, typically over $200,000 in annual recurring revenue • Own the technical success plan and adoption roadmap supporting renewal and expansion strategy

🎯 Requirements

• 5+ years of experience in customer-facing technical roles focused on data protection and recovery technologies • Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies • Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects • Ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes • Experience presenting technical, operational, and risk-based recommendations to senior stakeholders • Ability to manage multiple strategic customer relationships while driving measurable success outcomes • Consultative problem-solving and stakeholder management skills • Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews • VMCE certification required or obtained within an agreed-upon timeframe following hire

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, including 4 global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • On-demand learning libraries, mentoring, workshops, and learning events