Manager, Corporate Travel Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $72k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Provide day-to-day leadership of Travel Consultants, Team Leads, and/or Associate Managers • Perform travel consultant duties as needed, including assisting travelers and booking itineraries • Champion proper use of ADTRAV tools and monitor agent execution • Set team goals and objectives and provide guidance to achieve them • Review turnover transaction rates, errors, write-offs, itineraries, reservations, and travel authorizations • Coach and train agents on traveler service, company policies, and procedures • Maintain accurate and current agent job aids • Understand ADTRAV products, systems, and processes to assist agents and clients • Monitor call volume and agent availability • Serve as the main client contact and promptly research, address, and resolve concerns • Research agent and client issues and provide solutions to client/account management teams • Work with senior leadership and team members to maintain KPIs and SLAs • Identify process and workflow efficiencies and recommend improvements • Create, adjust, and monitor department reporting • Process timecards and time off for payroll • Develop, mentor, and lead employees to foster teamwork and accountability • Provide feedback and develop improvement objectives • Conduct weekly individual and team meetings • Conduct performance appraisals and disciplinary documentation according to HR policies • Participate in recruiting by interviewing and selecting new agents • Use GDS, online booking tools, and internal applications • Participate in ongoing industry training • Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • At least 5 years of travel consultant/travel agent experience, preferably in a call center environment • 2+ years’ experience managing a team • Experience booking travel for corporate clients preferred • Strong knowledge of Sabre GDS required • Knowledge of Amadeus a plus • Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations • Experience booking international travel with geographical and rate structures • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously • Experience with Microsoft Office suite (Outlook, Word, Excel) • Leadership, organizational, analytical, prioritization, communication, and time-management abilities • Excellent English written and verbal communication skills • Ability to work remotely and meet company home-office requirements • Ability to work Monday–Friday, 7am–7pm CT, plus after hours, weekends, and holidays as needed • Ability to travel up to 15% for client and company meetings • Ability to maintain confidentiality of company and client information • Ability to successfully pass credit, criminal, and/or employment reference background checks • Additional background checks and/or clearances may be required for specific clients

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work arrangement • Ongoing training and professional development

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