Manager, Government Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $78k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Provide day-to-day leadership for Government Travel Consultants, Team Leads, and/or Associate Managers • Perform travel consultant duties as needed, including assisting travelers and booking itineraries • Champion proper use of ADTRAV tools and monitor agent execution • Set team goals and objectives and provide guidance • Review transaction rates, errors, write-offs, itineraries, reservations, and travel authorizations • Coach and train agents on traveler service, company policies, and procedures • Maintain accurate and updated agent job aids • Monitor call volume and agent availability • Serve as main client contact and promptly research, address, and resolve client concerns • Research agent and client issues and provide solutions to client/account management teams • Monitor KPIs and SLAs, including call and email volume, turnover, transaction rates, traveler satisfaction, overdue tasks, and agent errors • Identify process and workflow efficiencies and recommend improvements • Create, adjust, and monitor department reporting • Process timecards and time off for payroll • Develop, mentor, and lead employees • Conduct weekly individual and team meetings • Conduct performance appraisals and disciplinary documentation • Participate in recruiting by interviewing and selecting new agents • Use GDS, online booking tools, ADTRAV products, and internal applications • Participate in ongoing industry training • Maintain effective relationships with employees, partners, vendors, and clients • Adhere to company policies and perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • At least 5 years of government travel consultant/travel agent experience, preferably in a call center environment • 2+ years’ experience managing a team • Strong knowledge of Sabre GDS required • Knowledge of Amadeus a plus • Strong proficiency in Fly America, Open Skies and federal travel regulations • Experience booking international travel with geographical and rate structures • Strong computer and typing skills, including navigating quickly between programs, using shortcut keys, multiple applications and monitors • Experience with Microsoft Office suite (Outlook, Word, Excel) • Leadership, organizational, analytical, decision-making, time-management, communication, and multitasking abilities • Excellent English written and verbal communication skills • Ability to work remotely and meet company home-office requirements • Availability Monday-Friday, 7am-7pm CT, plus after hours, weekends, and holidays as needed • Ability to travel up to 15% as needed • Ability to maintain confidentiality • Able to successfully pass credit, criminal, and/or employment reference background checks • U.S. citizenship required by government contract • Able to obtain required security clearance

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO