Technical Support Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Provide technical support via phone and email to internal and external customers using travel-related applications • Respond to customer inquiries promptly and escalate issues when appropriate • Create and manage Jira tickets for issue tracking, escalation, and support requests • Partner with Product Support and other teams to investigate and resolve account-related issues • Assist with implementation tasks within online booking tools • Reproduce technical issues to identify root causes or provide information to Development • Triage and prioritize technical issues for timely resolution • Document support processes, common issues, and resolutions • Contribute to knowledge base articles • Manage Jira cases through resolution and provide stakeholder updates • Meet performance metrics and KPIs • Follow ADTRAV policies, procedures, and approved workflows • Deliver exceptional customer service to technical and non-technical users • Communicate with customers, team members, and cross-functional departments to troubleshoot and resolve problems • Participate in professional development and training • Become an expert in ADTRAV software, industry, and customer base • Foster positive working relationships with employees, clients, vendors, partners, and stakeholders • Perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in IT or related field, or equivalent experience required • At least 1 year of experience providing technical support to end users via phone and email • Strong troubleshooting and problem-solving skills • Knowledge of GDS and online booking applications a plus • Experience with issue tracking systems such as Jira • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Experience learning and using technology and multiple applications and monitors simultaneously • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams • Exceptional customer service skills • Excellent English verbal and written communication skills, including business writing, grammar, and proofreading • Strong listening and interpersonal skills • Ability to communicate complex technical concepts to non-technical audiences • Ability to learn ADTRAV’s business and products quickly and adapt to a dynamic development environment • Highly organized, self-motivated, and able to manage multiple priorities with minimal supervision • Attention to detail and accuracy • Strong analytical, problem-solving, and critical-thinking skills • Excellent time management and organizational skills • Ability to communicate ideas effectively and remain open to coaching, feedback, and direction • Professionalism, collaboration, and positive attitude • Ability to work remotely while meeting company home office and productivity requirements • Ability to sit and work at a computer for extended periods • Ability to maintain confidentiality of company and client information • Ability to work Monday-Friday between 7am-7pm CT, including some nights and weekends as needed • Successful completion of credit, criminal, and/or employment reference background check • Successful completion of government clearance process as required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work while meeting company home office and productivity requirements • Ongoing professional development and training