Tier 1 Help Desk Technician – Pacific Time Zone Shift

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Provide excellent customer service via phone and remote technical support • Walk clients through diagnostic procedures to identify and resolve errors • Communicate with vendors to request service, provide updates, and resolve open tickets • Adhere to established methods for responding to and documenting support requests • Perform maintenance tasks on end-user devices • Provide ongoing user training and self-fix solutions to clients • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment • Handle password resets, drive mapping, and user account setup • Provide limited Saturday coverage as part of an on-call rotation schedule • Perform Tier 1 troubleshooting, configuration, and administration for clients' printers, wireless networks, server-based print queues, antivirus and firewall programs, Microsoft Windows, Microsoft Office, Microsoft Office 365, Apple OS, and other systems • Build relationships with clients and collaborate with team members to resolve technical issues

🎯 Requirements

• 1–2 years of customer service experience • Proven time management skills • Proven reliability and ability to work independently • Excellent verbal and written communication skills • Excellent customer service skills • Problem-solving and troubleshooting skills • 1–2 years of tech support experience preferred • Bachelor's degree in Information Technology or Computer Science preferred • Ability to work 11:00am to 8:00pm EST • Ability to provide limited Saturday coverage as part of an on-call rotation schedule • Experience with printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer, Microsoft Office 2010 and newer, Microsoft Office 365, and Apple OS

🏖️ Benefits

• Remote work • On-call rotation schedule with limited Saturday coverage • Ongoing user training and professional development through exposure to a wide variety of products and services