SIU Claims Manager

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🏄 California – Remote

🏄 California – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Advantage Investigations

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🛡️ Insurance

💼 Consulting

⚖️ Legal

Insurance • Consulting • Legal

Advantage Investigations is a national investigative services firm that provides surveillance, remote controlled monitoring, desktop research, SIU/claims investigations, EDR analysis, compliance and anti-fraud support for insurance companies, TPAs, and self-insured businesses. The company operates a network of licensed investigators and desktop researchers across the United States and uses industry-leading and customized technology to collect evidence, validate claims, and support liability and compliance decisions.

📋 Description

• Oversee SIU investigations from assignment through final work product delivery • Brief investigators on assignments, case objectives, and investigative plans • Develop plans of action addressing client objectives • Monitor case progress through open-file reviews and follow-ups • Maintain an average case turnaround time of 21 days or less • Utilize databases and investigative resources to locate individuals and obtain statements and evidence • Review recordings, statements, investigative notes, and reports for accuracy, completeness, and quality • Review and edit investigator timelines and prepare Manager Summaries • Finalize client-ready reports and provide completed reports to the Account Manager within two days of case completion • Identify deficiencies and guide investigators to improve work-product quality • Manage and support a team of SIU Investigators • Provide direction, coaching, performance feedback, and training • Conduct talent assessments and identify recruiting and staffing needs • Monitor investigator performance and evaluate development needs • Communicate with clients and Account Managers regarding case status, findings, and recommendations • Ensure investigations align with client requirements and Company standards • Process client-ready invoices in accordance with case requirements and departmental budgets • Approve investigator payroll, PTO, and expenses • Support departmental budget and productivity goals through scheduling, quality results, recommendations, and maximized invoicing

🎯 Requirements

• Bachelor's degree, preferably in Criminal Justice or a related field • Minimum of 5 years of experience managing claims investigations • Experience with auto liability, property/casualty, liability, disability, and workers' compensation claims investigations • Strong communication and interpersonal skills • Excellent attention to detail, organization, and time-management skills • Ability to manage multiple investigations and competing priorities • Experience managing and developing investigative personnel • Ability to work independently in a remote environment • Adjuster's license, FCLA, FCLS, or equivalent designation preferred

🏖️ Benefits

• Cell phone allowance: $150 per month • Eligible to participate in the SIU Manager Bonus Program based on the performance of the business unit and applicable 2026 bonus targets • Exempt classification; not eligible for overtime pay