Wireless Business Manager

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Windstream

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Windstream is a U. S. internet and telecommunications provider that offers residential fiber broadband, whole‑home Wi‑Fi, TV and phone services under the Kinetic brand. The company markets multiple fiber speed tiers (from entry-level to multi‑gig), professional installation and equipment (eero Wi‑Fi gateways), bundles with wireless and streaming partners, and emphasizes 100% fiber coverage in supported areas, high network reliability, and 24/7 customer support.

📋 Description

• Partner with Wholesale Sales teams to support growth initiatives, quote requests, RFPs, customer meetings, and sales opportunities for assigned wireless customers • Collaborate with Customer Account Management to resolve billing inquiries, service requests, customer concerns, and other business matters • Coordinate with Operations, Service Management, and Customer Account Management to resolve operational issues, support customer communications, Root Cause Analysis reviews, business reviews, and executive meetings • Develop and maintain understanding of customer contracts, service orders, network architecture, business objectives, and service requirements • Maintain awareness of customer-served locations, service configurations, and requirements using company systems and tools • Coordinate among Operations, Finance, Sales, Service Delivery, and other internal stakeholders • Partner with Network Planning, Engineering, and Operations on NNI capacity requirements and customer-related augmentation requests • Collaborate on MSC connectivity, collocation requirements, diversity initiatives, and customer-specific infrastructure needs • Identify opportunities to optimize off-net services, improve service delivery efficiency, and support strategic network initiatives • Monitor customer order activity, facilitate issue resolution, and support timely delivery of contracted services • Provide customer-related reporting, business insights, and analysis to Finance, Operations, Service Delivery, and executive leadership • Support compliance with customer agreements and service expectations • Facilitate resolution of customer credits, exceptions, special service requirements, and unique customer circumstances • Support continuous improvement initiatives involving customer experience, operational processes, service delivery, and cross-functional collaboration • Serve as primary business relationship manager and customer advocate for assigned wireless customers • Escalate customer concerns, risks, opportunities, and strategic initiatives to leadership • Perform additional duties and special projects assigned by the Head of Service Management

🎯 Requirements

• Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree • Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles • Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred • Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions • Experience managing customer relationships and coordinating activities across multiple internal organizations • Experience reviewing and interpreting customer contracts, service orders, and business agreements • Strong analytical and problem-solving skills • Experience supporting customer business reviews, executive presentations, and customer-facing meetings • Strong organizational skills and ability to manage multiple priorities and projects simultaneously • Excellent verbal and written communication skills • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word • Experience supporting large enterprise or wireless carrier customers preferred • Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes preferred • Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies preferred • Project management experience or certification is a plus • Tier 1 mobile network carrier and cell site backhaul experience is a plus

🏖️ Benefits

• Starting compensation range of $76,100 to $99,900 • Compensation approach designed to be fair and competitive