Account Manager

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2016-12

Consulting • Insurance • Logistics

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Support new client implementation calls as an Operations subject matter expert • Review client requirements and liaise with Operations Teams on deliverables • Attend weekly client calls as an Operations subject matter expert • Share production plans with clients and explain changes • Present IHA guidelines and answer client questions • Support client portal discussions, queries, requested changes, and solutions • Participate in discussions related to additional volume and liaise with internal teams • Address client service questions and escalations • Support complaint handling and close the loop with clients • Review project health and liaise with Operations on Amber or Red statuses to develop Plans of Action • Present Plans of Action to clients • Coordinate with Operations on items critical to client SLAs • Liaise with teams to manage client deliverables • Monitor tasks for timely closure with clients and Front Office • Support the Process Change Request process and follow up with Operations and PM/CE teams • Participate in cross-functional OKRs and initiatives • Review client-facing ad hoc reports for alignment with client needs

🎯 Requirements

• Bachelor’s Degree • Certification in Business Administration, Account Management, or a related field, or equivalent work experience is an added advantage • Minimum of 2–3 years of Account Management (or similar) experience in the healthcare industry • Working knowledge of HIPAA and healthcare data privacy requirements • Experience working with Operations/multiple stake holders • Computer Savvy • Experience working with MS Excel, PowerPoint and other relevant tools • Experience managing SLAs, service health reporting (RAG status), and corrective action plans • Project management or account management certification (e.g., PMP, CAPM) is a plus • Excellent communication, interpersonal, presentation, and negotiation skills, with a commitment to exceptional customer service • Strong problem-solving skills, attention to detail, and ability to analyze data and prepare basic reports • Effective organization, time management, multitasking, and prioritization skills, with the ability to meet deadlines under pressure • Ability to work independently and collaborate effectively within a team • Proactive, results-oriented approach with flexibility to adapt to evolving industry trends and client needs

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Annual Performance Bonus • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Work From Home • Wellness Resources

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