Senior Coordinator, Client Experience

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Serve as liaison for new clients transitioning from Business Development to Operations • Implement and manage the Client Onboarding Framework • Conduct CIRBI demonstrations and provide ongoing client support and training • Coordinate study start-up calls and transitions to Client Services • Support transition of new studies to assigned Client Services Coordinator • Establish periodic check-ins to monitor client satisfaction and outcomes • Analyze and track timelines and quality metrics to resolve dissatisfaction • Develop and present periodic client reports, incorporating feedback and addressing concerns • Act as primary contact for Advarra/CIRBI support • Collaborate with internal teams to resolve client issues and proactively address potential issues • Track client experience data in CRM software for continuous improvement

🎯 Requirements

• 2+ years of experience in an IRB, health-related field, or clinical research • Bachelor's degree in business, communication, or a science-related field preferred • High school diploma with 4+ years of industry experience preferred • Sales/business development experience preferred • Intermediate computer skills, including Microsoft Office products and CRM software • Knowledge of clinical research, including drug, biologics, and device trials • Understanding of FDA and OHRP regulations and guidance • Understanding of ICH guidance for informed consent and institutional review boards • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects up to 10 lbs. • Ability to learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication, listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus eligibility in addition to base salary • Health coverage • Paid holidays • Other benefits • Inclusive and collaborative work environment • Reasonable accommodation for applicants with disabilities